How to Use the Portal - Farnborough Park

The Portal address is: https://gatehouse.farnboroughparkestate.com

Please contact Traffic management and Security Director for your login details.

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The system is fairly simple to use and on each page is a ?

When clicked it opens up guidelines for that section – clicking again closes it.

Change Main Contact details

When you first logon to the system you will be required to enter the main contact name and the contact details for your property.

At this point you can also change both the user name and the temporary password – this will then log you out and you will need to log back in to use the other facilities.

If you will be taking over this account from the previous owner it will be necessary to update the names and contact details.

At this point you can also change both the user name and the temporary password.

Add Alternative Contacts

You can add additional contacts and prioritise the ones we can contact in the event of an emergency.

Once you have put your other contact in and if there is more than one you can put them in the order of priority using the up or down buttons by their record.

Add Vehicles

There is no restriction to the number of number plates you can enter, provided you are happy to give access. The system will allow access at both Crofton Road and Hastings Road entrances within 5-minutes of the entry.

You can also use this facility for friends, family and visitors that you are approving to have unlimited 24/7 access to Farnborough Park – Do not enter any trade vehicles or taxis etc. – these are controlled access only.

Any unregistered visitors, Trade Vehicles or deliveries will still be granted access by the Traffic Management team, but only at Crofton Road entrance – they will need to inform the team member, where they are going and the reason for the visit before entry is granted.

Regular Trades can be given authorised access, which will grant entry during the trade hours – To apply for this facility they need to contact the Traffic Management team at the Gatehouse or email securefpel@gmail.com

Once registered Trades will be granted access via Crofton Road, Monday to Friday between 07:00 to 18:00 and Saturday from 08:00 to 13:00. As they drive up that will come up on the screen and it will give the name of the company and we will have contact details. If they try to come earlier it will refuse access and if the go out later it will be the same and they will be spoken to by Traffic management officer in the gate house. All these vehicles will display a FP Approved sticker and you will easily be able to identify these vehicles. No access is permitted on Sundays or Bank Holidays.

Delivery vehicles will be granted reasonable access outside of these times. Our reporting system will allow us to monitor these vehicles.

Health Visitors can be granted 24-hour access at both entrances.

We will also have a Police and Health Visitors section to give them 24-hour access at both entrances.

For motorbikes and supercars with no number plates, please email securefpel@gmail.com

We also have a Banned Section – this will allow us to enter vehicles or a trade supplier that maybe a resident has an issue with, somebody that has perhaps tailgated, or the police have notified us of, and this will be immediately identified. Traffic management officer will be given a reason and be required to enter a comment.

Our reporting system allows us to monitor every vehicle accessing or leaving Farnborough Park, the address they were going to and the reason for entry.

Add Expected Visitors

In this part of the system you can enter details of expected Visitors, Ad-hoc Trades People and Gardner’s etc.

You can enter for example the date period that they are working for you and know when the work is finished – after that they will no longer gain entry.You can also use this section to notify us if you are having a function.

In the case of regular visitors like gardeners and home help, applications for entry should be made under the Trade Section described above.

Add Home Watch

If you are going to be away you can enter those dates into the system and our security will keep an extra close eye on your premises. They will make sure nothing is showing that you are away and of course they will be able to contact you if anything occurs.

Include in this is BIN’s – click the box on the House Watch and if a Refuge Collection is scheduled to happen during the dates you are away and you leave you bins discretely by your house they will put them out for the collection and put them away afterwards.

Set Moving Date

Please use this to notify us if you are moving.

ANPR Faults

Use this section to notify us of any vehicles that you have entered that are having any problems with the barriers.

Shareholder Details and Preferences

Please complete this section to give us details of the shareholders and your preferred method of communication for official notices like invoices, AGMs, works in the Park, etc.

Use the Add Shareholder section if there are joint shareholders. You can indicate the preferred method of communication for the joint shareholder, then press SUBMIT. Your preferences will be activated.

As joint Shareholders you can only select one option for both parties. Additionally, you can enter a different address if you do not live at your property. This facility will also give our accountants an up to date Shareholders’ records.

For further information, please email securefpel@gmail.com